At Chimoda, we strive to provide our customers with the best possible shopping experience. We understand that, on occasion, you may need to return a product. Our refund policy outlines the circumstances under which you can request a refund and the process for doing so.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
a. The item must be unused, in its original condition, and in the same packaging in which it was received.
b. The request for a refund must be initiated within 30 days from the date of delivery.
c. Sale items, customized items, and perishable goods are not eligible for refunds.
d. The order receipt or proof of purchase must be provided to process the refund.
Partial Refunds
In certain cases, only partial refunds may be granted:
a. Items that have been used or are not in their original condition.
b. Items that are returned without their original packaging or are missing parts or accessories.
Process for Requesting a Refund
To request a refund, please follow these steps:
a. Contact our Customer Support team at [email protected] with your order number, details of the item, and the reason for the return.
b. Once your request has been reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return the item.
c. Ship the item to the address provided in the instructions, clearly mentioning the RMA number on the package.
d. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Refund Processing
If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Late or Missing Refunds
If you haven’t received a refund after 7 business days, please:
a. Double-check your bank account.
b. Contact your credit card company, as it may take some time before your refund is officially posted.
c. Contact your bank, as there may be a processing delay.
d. If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a product for the same item, please contact us at [email protected] with your order number and details of the defect or damage.
Shipping Costs
You will be responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that we cannot guarantee that we will receive your returned item. We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after the policy has been modified constitutes your acceptance of the changes.
If you have any questions about our refund policy, please do not hesitate to contact us at [email protected].