IDC Shopping LLC (“we”, “us”, “our”) operates the website https://www.chimoda.com (the “Site”). This shipping policy outlines the shipping methods, delivery times, and costs of purchasing products from our Site. By placing an order on our Site, you agree to the terms and conditions outlined in this policy.
We ship our products to addresses within the United States and select international destinations. Please note that certain products may not be available for shipping to all destinations due to import/export restrictions or other limitations. For more information on international shipping, please contact us at [email protected].
Shipping Methods and Delivery Times
We offer various shipping methods to ensure your order reaches you as quickly and safely as possible. The shipping options and estimated delivery times are as follows:
a. Standard Shipping (within the United States): 5-7 business days
b. Expedited Shipping (within the United States): 2-3 business days
c. International Shipping: 7-21 business days (depending on destination)
Please note that these are estimated delivery times, and actual delivery times may vary due to factors such as weather, carrier delays, or other unforeseen circumstances.
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You will be able to review the shipping costs before finalizing your purchase. Please note that additional fees, such as customs duties or import taxes, may apply for international shipments. These fees are the responsibility of the customer and are not included in the shipping costs.
Orders are processed within 1-2 business days after payment has been received. Once your order has been processed and shipped, you will receive an email with your tracking number and shipping information.
If your order does not arrive within the estimated delivery time, please contact us at [email protected] so we can assist you. If your package is lost or damaged during transit, please notify us immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
If you need to cancel your order, please contact us as soon as possible at [email protected]. Please note that once an order has been processed and shipped, it cannot be canceled. In this case, please refer to our Refund Policy for information on returning your order.
Changes to the Shipping Policy
We reserve the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after the policy has been modified constitutes your acceptance of the changes.
If you have any questions about our shipping policy, please do not hesitate to contact us at [email protected].
This Shipping Policy was last updated on May 8, 2023.